Basic Terms & Common sense disclaimer:
Please note this is for basic informative purposes only and does not constitute our full terms and conditions nor should the content be taken as so. For more information on staying with us or reserving, please contact us directly.
In Addition: Management reserves the right to alter pricing and information at any time without prior notice. You are welcome to check accuracy at the time of reserving.
Note: Variances can be agreed on but only by arrangement with Caulta Apartments in writing.
The client agrees that regardless of your length of stay there is no tenancy or other rights created under any Landlord or Tenant laws and there are no such laws that apply to your stay. We grant you a license to stay in our apartments and you agree that we may terminate the license at any time without giving you a reason.
Payments: All amounts quoted in Australian dollars and include GST.
Check in: Is from 2.00pm (14.00 hrs) Check out: Is by 10.00am (10.00 hrs)
NOTE: We do not accept same day bookings after 6.00pm (1800hrs) unless arranged with Caulta.
If guests arrive after 9:00pm (21.00hrs), an additional charge may be applied.
Supplying Credit Card: Details and making payment constitutes the clients acceptance of our Terms and Conditions.The name on the credit card used to pay for the booking must be the primary name on the apartment reservation. The amount debited will be the full amount of your booking. Due to your credit card’s currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
Valid Credit Card details must be provided upon making a booking in order to guarantee the reservation.
If you fail to arrange payment by these dates your booking may be cancelled.
Payment Options: Direct Deposits and Credit cards accepted are American Express, MasterCard and Visa.
Credit Card fees apply. No split bills for single apartment bookings.
Any transfer fees: Foreign exchange or transaction fees are the responsibility of the client when transferring money to Caulta Apartments
Please note international transfers can take up to 5 business days to appear in Caulta Apartments Account
Caulta will directly charge the Customer’s credit card, based on the details provided by the Customer, where applicable. If the required payment cannot be obtained using the credit card provided, we will make reasonable attempt(s) to contact the Customer and may opt to cancel the booking if alternative arrangements for payment cannot be negotiated. We will inform the Customer of any cancellation.
Credit Rejection: In the event that your credit card is rejected, we will send you an email notifying you of this occurrence and cancel the booking. Caulta Apartments is unable to guarantee your reservation when this occurs.
We do not accept payment by cheque. Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a posting surcharge fee per invoice within Australia and for international mail.
Security Deposits: Guests staying without a credit card to guarantee against damage and incidentals; a cash Security Deposits may be required prior to keys being given at check-in. If you have secured your own reservation with your own credit card then this will be held as guarantee against damage and incidentals, and no cash deposit will be required.
The person(s) registering as the guest(s) will be liable for any loss or damage to the appliances, furniture, keys, fixtures & fittings of the apartment. Where guests sign for or on the behalf of a business or authority, and in the event that the business or authority is unable to or refuses to pay any amount due, the Guest (s) shall be liable to pay on demand any amount owing by the business or authority under this agreement.
Regardless how the deposit and full payment is made the credit card supplied will be pre-authorised prior to arrival for short stays and 1 week prior to departure for longer stays.
If the card is invalid / insufficient funds to cover a Security Deposits you will be sent an email and your booking could be cancelled with no refunds.
This is to ensure that we have a bond to access to cover damages or loss of our property.
Rates are subject to change without notice.
Where a booking has been confirmed by receipt of a deposit / payment, the rate quoted will be honoured.
Power and Gas: Up to $25* per week is included, excess power and gas will be charged to the guest
Any Balance of the rental: amount must be received in full 14 days prior to occupancy
If the payment is not received 14 days prior to check-in Caulta Apartments has the right to cancel the booking and attempt to re-let the apartment with no refund.
Rates for accommodation featured in the website refer to occupancy/use of the normal existing beds in the apartment. Additional charges will apply if extra beds or linen (including sofa beds and or roll a way) is required. Internet can be provided in the apartments, it will be necessary to apply for a connection and daily fee charged to a credit card together with the cost of calls/data used.
Payment Policy: Full payment is due at the time of booking for stays of 28 days or less. For long stays please contact us.
Cancellations: We require a minimum of 14 days notice for any cancellations.
Administration fee may apply to all or some cancellations.
When confirmed reservations are cancelled by the client within 14 days of check-in; or when guests fail to arrive, cancellation charges of up to one week’s rent will apply, or as agreed to in writing.
Peak Periods/Special Events: Total payment is required at the time of booking.
Payments:100% NON REFUNDABLE
After check in: There will be NO REFUNDS given after check-in; or as agreed to in writing prior to check in.
Shortening a booking: Shortening a booking is classed as a cancellation. For any refund we will require the 14 days notice.
If accommodation is booked under a longer term or promotional rate, and the apartment is vacated before reaching the minimum number of nights applicable to that rate, charges will be adjusted to the rate appropriate to the actual length of stay.
If you are eligible for a refund, the payment will be made only:
a) back to the Original Credit Card provided for the initial transaction, credit card charges apply.
b) back to the Original Bank Account if transferred from an account.
No cash refunds.
We will not refund to another credit card or account other than the one used for booking.
Credit held by Caulta: Is to a dollar (AU$) value, equal to the amount paid per night on the original booking.
Please Note: All refunds back to a credit card will incur the applicable card charge, when a guest cancels a booking.
In the unlikely event that Caulta Apartments cancels a booking:
We will make every effort to ensure the property is available as booked. However Caulta Apartments reserve the right to make alterations to bookings due to unforeseen circumstances.
In unforeseen circumstances Caulta Apartments also reserves the right to cancel a booking within 7 days, refunding all moneys to the guest. In this event, Caulta Apartments will not be responsible for any costs incurred by the prospective guest. If such an event arises where Caulta Apartments cannot provide the accommodation booked and is unable to provide alternative accommodation the limit of liability of Caulta Apartments will not exceed the cost of the deposit paid to Caulta Apartments for that unfulfilled booking.
If Caulta Apartments emails /faxes a cancellation notice to a client the reservation(s) will be considered cancelled, even if the client does not sign & return the emails/faxes to Caulta Apartments
Apartment fittings & facilities: The description of apartments and facilities aims to be accurate but apartment fittings and facilities can sometimes be changed or upgraded so Caulta Apartments cannot be held liable for omissions, or errors of a property facilities or furnishings or subjective judgements as to the property fittings, styles or features.
The rates shown on any website are only an indication of our price ranges and do not specifically represent the actual rental rates for an actual apartment.
If a customer arrives at the property and does not like the accommodation that they have chosen they will be liable for the full balance owed. Unless it can be proven without a reasonable doubt that they did not get what was promised on the Caulta Booking Form or what was depicted on our website, with consideration to section (a).
(a) The furnishings in each apartment can vary. On each website we have display photos of a typical apartment. This is neither the best apartment nor the worst. The photos are used as a guide and Caulta Apartments cannot be responsible if your apartment does not look exactly like the photo.
In the event that there is a problem with the products and services booked through Caulta Apartments, all customers are to contact Caulta Apartments first. We will not accept responsibility for customers who do not come back to Caulta Apartments first.
All apartments have a washing machine, dryer, fully equipped kitchen, oven, cook tops, extractor, fridge-freezer, and microwave.
The base price includes one complimentary apartment clean every 8 days (except weekends and public holidays)
Furnished Rate: Linen and towels provided. Caulta Apartments is unable to supply linen for cots as it is illegal.
WiFi: Caulta Apartments is not liable for any improper or otherwise use of any materials or information conducted over the internet and assumes no responsibility for any user’s use of this service.
Caulta Apartments will not be liable whatsoever for any damages, whether direct, indirect, incidental, special, exemplary or consequential (including, but not limited to, business interruption or loss of use, data or profits) regardless of cause, and/or on any theory of liability, whether in contact, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this internet connection or the material and information contained or collected from the internet. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay, computer virus, communication line failure, theft, or destruction of data, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action arising from the use of this internet service.
PLEASE NOTE: This is a WIFI connection NOT broadband.
Cleaning: Clean bed linen and towels are provided, and the apartment will be thoroughly cleaned prior to your arrival. For stays of longer than 8 days, the apartment will be cleaned and linens changed in mid-stay though no personal cleaning such as washing dishes, laundry, etc. will be done. More frequent cleaning can be arranged at the customer’s expense.
Additional cleaning charges of not less than $250.00 will be imposed: when an apartment is left in an unacceptable condition and rubbish left behind. It is designed to cover any additional costs incurred including but not limited to excess cleaning/deodorising requirements at the end of the rental period
Parking: Undercover Parking is available for one car per apartment.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions:
Inappropriate Bookings: As a duty of care to our properties the management reserves the right to refuse any bookings that we feel may be inappropriate.
Refusal of Entry Disclaimer: This disclaimer is intended only to protect our staff and guests – we are a relaxed and friendly place and as a result we do not tolerate abusive people. Management and staff absolutely reserve the right to refuse patronage to any person or group at its discretion regardless of whether accommodation has been paid for or reserved ahead of time including but not limited to, drunken, intoxicated or disorderly or aggressive or abusive persons in the interests of protecting our staff and customers. If a person has paid ahead but forfeits the right to use the accommodation through offensive behaviour language gesture or other inappropriate engagement that person and or any member of their party are not entitled to any refund for the reservation. If you do not agree to these conditions you should not make a reservation with us. The reservation and holding of accommodation at a clients request to be a payable service in and of itself, if they then forfeit right to entry through bad language, abusive behaviour it is inappropriate that Caulta Apartments should be out of pocket for refusing entry for such behaviour, in the interests of its staff and guests. The Police will be called.
Number of Guests: The number of guests in the apartment at any one time shall not exceed the number of guests declared on the Guest Registration /Booking Form. Should at any time the number of guests in the Apartment exceed the number of go guests detailed, Caulta Apartments reserve the right to terminate the reservation immediately without any refund. Additional person charges may apply.
PARTIES AND FUNCTIONS: Caulta Apartments has a strict policy on parties. There are to be no gatherings in any of our apartments. In the event of excessive noise or parties the guest/s shall be asked to vacate the premises and shall forfeit all monies paid for accommodation. Failure to comply will result in a security guard visiting the property at a cost of $250 to the guest. Continual noise complaints will result in immediate eviction from the property, The police will be called if guests refuse to cooperate with the security guards
Commercial activities are not permitted on our premises: Management reserves the right to evict at anytime, anyone in breach of this policy.
Smoking: Caulta Apartments are a NON SMOKING PROPERTIES. Smoking is NOT permitted at any time within the apartment, hallways, or common areas. Failure to comply will result in additional cleaning costs and any additional costs associated with emergency services.
Damage: Breakages, theft and loss are the tenants’ responsibility during their stay. The client agrees to pay us for any loss or damage to the apartment or equipment in the apartment during period of use.
Price lists are in all apartments.
Lost property: Excludes any consumables (food, medications & liquids), toiletries (shower/soap/shaving materials) and beauty products (makeup, skincare and perfume). Any of these particular item/s left behind will be disposed of immediately.
Check-in & Check-out: Check-in is from 2pm (14:00) and check out is by 10am (10:00).
To organise an early check-in, the apartment must be booked and paid for from the previous night. For arrivals after 8:00pm please contact the us by 5:00pm; the guest must contact the office regarding arrival time. Caulta Apartments will not be held responsible if a guest/s fails to contact the office as per this term.
On departure, the property should be left in a similar state to its condition on arrival.
Keys: Guests will be charged for each set of keys not returned at checkout and for any remotes not returned.
Lock Out: If a Guest locks themselves out after 5:00pm or on weekends, there will be a charge of not less than $150.00 if Caulta staff is called out.
Pets are NOT allowed
Loss: You agree any monies or other valuables, goods or vehicles that you brought in or on to the property, grounds or car park remain your responsibility and Caulta Apartments is not responsible for their safekeeping.
Caulta Apartments or its agent has the right to inspect the property at any stage during your stay.
Problems or Complaints: In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible.
You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
Email: The guest agrees to receive commercial electronic messages from us in the future unless you advise us otherwise in writing.
Privacy: We adhere to the National Privacy Principles relating to the collection of personal information. Information collected from you on the booking form is required either to meet the requirements of State legislation regarding the maintenance of a guest register, for fire safety reasons, for billing purposes and to market our services to you. If you do not provide us with this information, we may be unable to provide you with accommodation. We will make this information available to third parties who assist us to provide services to you, where required by law or to enforce our collection of amounts owing by you. You must advise us if any details on this registration card are incorrect. Personal information collected during your stay will be retained for the length of time necessary to comply with taxation and accounting requirements (usually seven years). You may request access to personal information we hold about you. We may recover our costs of providing this access to you. A charge will be levied if a copy of a paper Booking Confirmation is required after six months of your departure. Copies (other than electronic data) are generally not available after two years. We will not knowingly permit any misuse of this data. We will adhere to our Industry Association standards for use of any personal information.
Indemnity: By agreeing to these terms and conditions, you indemnify Caulta Apartments of all liability related to losses or expenses incurred as a result of a breach of these terms and conditions and of the use of the Caulta Apartments website.